Troubleshooting folding can be like any approach to problem solving.
For example:
If employee's automobile is no longer taking employee to work, why not?
1. Is auto & employee (computer & FAH client) actually present?
2. Has auto (client) engine been started?
3. Is auto transmission (client engaged with work unit) in a forward gear?
4. Is auto (client percentage progressing) moving forward?
5. Is employee, or someone else, (client username and team name correct) actually driving car?
#1 If one has already been folding successfully then computer and client were present.
#2 Check this by observing client icon in system tray at bottom right of the Windows screen.
If not there, then check Windows Task Manager, open Task Manager pressing Alt-Ctl-Delete keys simultaneously.
Look under "Processes" tab for "FahCorexxx.exe".
If not present then the folding client is not started.
Find the folding folder: Search for Fahcore*.exe with Windows search function, and double-click it. That should start the client.
#3 & #4 The Graphical client has a progression indication on the main screen (click the Tray Icon). For both the Graphical client and the Console client, look in the folding folder for a FahLog.txt. There should be progression indications of percentage completion in 1% increments.
Looks something like this:
[22:44:30] Entering M.D.
[22:44:39] Run 0, Clone 151, Gen 34)
[22:44:39]
[22:44:39] Entering M.D.
[22:44:49] Completed 0 out of 250000 steps (0%)
[00:45:03] Completed 2500 out of 250000 steps (1%)
[03:22:27] Completed 5000 out of 250000 steps (2%)
[06:15:08] Completed 7500 out of 250000 steps (3%)
[08:49:31] Completed 10000 out of 250000 steps (4%)
[10:05:54] Completed 12500 out of 250000 steps (5%)
There are several possibilities if the client is not making progress.
One option is to stop the client, and restart it.
Stop the client with a command found in the Graphical interface "click the icon in the system tray". Look for a command that halts the client.
If you happen to be running the console client, click inside the DOS-like window and type "Control-C" to stop the client. Restart as in step #2.
#5 Make sure your username and team name are correct, or you may be folding for some other person or another team.
In the Graphical interface (click the system tray icon) look for the setup Graphic.
In the Console client it may be necessary to run the configuration flag. If you setup the console client this will probably be straightforward.
The above info is mainly for illustration, any particular folder's situation and symptoms may be different. It was mainly an exercise to try to encourage folders to become familiar with the process.
Every client and computer configuration are slightly different, if Folder can provide minimal information about the symptoms that can be observed, then your "mechanic " can help you troubleshoot your car (folding-machine).
Happy driving (folding).
As a person in a Nissan commercial once said:
"Life is short, enjoy the ride".
Enjoy the fold