570 replies to this topic

[scottl]

"I will pay extra so that you can hire an assistant with better organizational skills."

Ya I suggested that at Avant a while back. Alas don't think it is going to happen.

Space Migration?

maybe his supplies aren't coming from China?

Intelligence Squared

Life Extension

well I guess we know what smi2le stands for...

check out his new site...

[lemon]

Look what we have here. We have another first time poster. What did this poster say? He says COA's are bunk and Rizzer should raise his prices.

Braindrain buddy, how about you look for another vender if you want to pay more for packaging. I want product that is pure and at a great price. I don't care if it comes in a ziplock bag.

[scottl]

Lemon,

The point made was that Rizzer should hire help so his business can function with adequate customer service like normal businesses do. Instead of going out of business which is a very likely outcome of the present trend.

[braindrain]

I love the logic behind how the number of posts corresponds to the validity of the opinion. If you read the post I want Rizzer to succeed. Has the thread gotten to the point that the fear is reverse psychology? I posted because it seemed like some of the concerns got through and Rizzer started updating his site. With any luck he will see it, realize that there is unrealized income that a employee could address, act accordingly, and his business will take off, and years from now we'll all look back on how some simple advice helped him become a great force for change in the indistry. I'm not holding my breath, though.

I have seen others say that there is no problem with how Rizzer runs his business. I simply disagree. Just by saying that his customer service isn't bad dosen't mean that it isn't. He isn't running a well oiled machine. However, the fact he is still operating has led me to question those who have reported not getting thier orders as to why he isn't shut down yet. So I ordered a test order in early November and he delivered most of it in 2 weeks, indicating that the rest would be delivered in an additional 2 weeks.

I'm not saying a COA is bunk by any means, I would agree that a COA is better than a "trust me". With that said, though, if you don't trust who you are buying from, that COA won't get you any closer to a pure product. If you don't trust your supplier, you need to test what you get. Posting that COA is no assurance of you getting what you paid for.

I'm not asking to pay extra for packaging, I was quite happy to get what smi2le has sent me in a ziplock. I can pay extra for what Rizzer sells from IAS and pay a ton more for packaging. So much more that it's cost prohibitive and I simply won't buy them. I'm asking to pay extra for customer service, and not a lot more, by the way. I really hope Rizzer can pull smi2le out of the toilet. I think he serves a very valuable niche, but if he truely isn't delivering orders he will get shut down by his local police department or his states attorney general. You cannot run a business this way and not expect those who feel scammed to not come back for justice.

I'm willing to be open minded, though, is there any proof that all of this is anti-smi2le propagnada and these non-delivery reports are just lies? My test order DID get delivered, and at this point, I'm concerned, but will continue to order from him. Has Rizzer said anything in his defense?

[hyoomen]

Yeah, the idea that a business-provided COA doesn't necessitate final product purity is quite logical. Arguably, provision of a COA does open them up to significant liability if their product does not meet advertised standards.

I agree, I want the best for smi2le (the only thing I want more is to personally find my way into the business to offer similar products and pricing with superior customer service -- though I do not see how it could be profitable for more than a couple of years before the FDA regulates and/or eradicates it). Hahaha, if anybody gets together some cash and wants to start a rival business, lemme know.

[lemon]

Braindrain, sorry for the harsh treatment but I'me sick of people complaining about Smi2le.

I've ordered a alot from them and have always received my order (sometimes faster sometimes slower). The point is, if you want smi2le to opperate exactly like you're accustomed to at the local department store I suggest you buy you're nootropics at the local department store.

The DEA raided his lab and that set him back abit. I've had to wait through this "inconvieniance" and I don't care.

Rizzer is offering rock bottom prices because he dosn't have the bloated overhead other businesses do. He's blowing the competition away in price simply for the lack of the aforementioned overhead. Most of these products can be purchased at other places that package them really pretty for you and even encapsulate them too! Go ahead and spend your money for that... but I think his website makes it clear that this is a company that is run very lean.

[scottl]

Lemon,

I've ordered on line from BAC, 1fast400, trueprotein.com, and avant labs. All confirmed orders and were professional in their dealings from beginning to end. All had excellent prices (Avant was having a sale). This is the standard of internet business. If one can not live up to this....

If you do not like reading about smi2le's problems you do not need to read the thread. Right now his website says nothing.

[magr]

Braindrain, sorry for the harsh treatment but I'me sick of people complaining about Smi2le. 

I am sick of people defending him.

I have not recieved my order, it has been a month now.

You are obviously going to get sick if you read these forums because Rizzer has issues and people are going to complain until he works things out.

Get in touch with reality.

[thefirstimmortal]

I haven't recieved my products, or answers to my e-mails yet. As Nootropi as suggested, I'll give him a call now that I have a little spare time.

I should note, I really don't like chasing down my products, no other company makes me chase them. In my world, time is money, so I'm not convinced that the savings offsets the problem of not having a simple transaction. And at any rate, no matter what the cost, these products don't do me any good until I can actually use them.

Keep you posted.
You all live long and well.

[magr]

Take a look at this, AN EMAIL from Rizzer:

if you complained to the credit card/merchant company; you'll need to withdraw your complaint or I won't
send and you will be banned from ordering from me in the future ( Due to
5 complaints out of 100,000 USD in transactions my merchant company
closed my account and is holding all my money for 6 mos (approx USD
$15,000 and I am having a very hard time keeping my business together.;
2 of the complaints were people who were given extra product and got
their products on time; I still got charged extra fess and they gave
them their money back anyway) AFAIK I don't have a notice or complaint
from you yet..

Doesn't sound too good now does it?

I have not filed any complaint and Rizzer should be grateful for my patience, I do not care about any ban he is threating with because i would never under any circumstances order from him again, never.

[todd_lee]

I complained to my credit card company because his business practice is 100% crap (i.e. no order and no response).

I am having a very hard time keeping my business together

He should have considered the consequences of poor business conduct.

Edited by todd_lee, 06 December 2004 - 10:25 PM.

[pinballwizard]

Take a look at this, AN EMAIL from Rizzer:

if you complained to the credit card/merchant company; you'll need to withdraw your complaint or I won't
send and you will be banned from ordering from me in the future ( Due to
5 complaints out of 100,000 USD in transactions my merchant company
closed my account and is holding all my money for 6 mos (approx USD
$15,000 and I am having a very hard time keeping my business together.;
2 of the complaints were people who were given extra product and got
their products on time; I still got charged extra fess and they gave
them their money back anyway) AFAIK I don't have a notice or complaint
from you yet..

Doesn't sound too good now does it?

I have not filed any complaint and Rizzer should be grateful for my patience, I do not care about any ban he is threating with because i would never under any circumstances order from him again, never.

This is going to mess up the whole competitive environment in the nootropi retailing if he goes. Please, if you have a complaint just remove it. People wonder why I am so pro-Smi2le... I might remind you that I was the first to talk about the credit card purchase canceling as an alternative. being that we all eventually get our orders, we should just be patient.

Please pull the complaint and the order cancellations....

Pinball.

[scottl]

Pinball,

Nature abhors a vacum. There will be others to take his place (and likely with better customer service). I have suggested to one place that they carry nootropics and I'll suggest it to another.

[todd_lee]

There will be others to take his place (and likely with better customer service).

Indeed.

[hyoomen]

Would it really be that difficult to start a working online nootropic coop of any sort? It seems like if there is a demand, there will be alternatives.

[sparticle]

I'm having a hard time being sympathetic to SMI2LE here because the guy isn't communicating with his clients..

* If you don't want people to think yer ripping them off you had best respond to at least one of their numerous phone calls and/or emails *

I mean WTF - I haven't filed any formal complaint myself (and don't plan to), but I ordered almost 2 months ago and have called numerous times about it with no response...

And I don't want to hear any shit like "Well Rizzer is really busy, he doesn't have time to email people" - he could very easily simply send a mass email to his customers explaining things a bit...

[pinballwizard]

Would it really be that difficult to start a working online nootropic coop of any sort? It seems like if there is a demand, there will be alternatives.

Since we are just brainstorming.

It seems like the best thing to do is, gather a bunch of people and get some sort of strategic alliance with a lab that is no longer selling prohormones after january 25th because of Bush's state of the Union speech and the Balco labs drug bust...

That will give these guys some more business. Basically we are looking for is one stop shopping for the most common items and lowest prices across the board and some darn service.

[Mike M]

When I first started a mail order business, I thought like most, all you have to do is throw it in a box and send it out. If it were that easy with any mail order business, then everyone would be doing it.

When you get into nootropics it is 10x harder. Customs officals don't know these chemicals. I have a feeling rizzer got behind on orders, tried to order to cover demand and then something happened with customs and his inventory is held. We just had material released from customs in CA for something we ordered 4 months ago.

[hyoomen]

I have no doubt that a lot of the business has its difficulties (as does any business). Simply judging from my end of the nootropic business (personal use), I've seen this; my very first purchases were nearly 5 years ago from InHome out of the UK or whatever, and the first shipment was allegedly seized (and the makeup shipment never arrived). I can understand the possible difficulties inherent in all of that.

I'd still like to have a chance to handle these issues with a friendly customer service interface.

[pinballwizard]

When I first started a mail order business, I thought like most, all you have to do is throw it in a box and send it out.  If it were that easy with any mail order business, then everyone would be doing it.

When you get into nootropics it is 10x harder.  Customs officals don't know these chemicals.  I have a feeling rizzer got behind on orders, tried to order to cover demand and then something happened with customs and his inventory is held.  We just had material released from customs in CA for something we ordered 4 months ago.

Yeah, that is what I thought... The customs assholes will hold things like cheese and fruit for weeks... Do you know how worthless that is after a few weeks. The DEA might have had something to do with this. Perhaps they took stuff in his place for testing. Maybe we should ask them for the assays?

[Mike M]

The DEA deal never happened. It isn't listed on any DEA sanctioned site. It was a story.

[todd_lee]

When will nootropi and cosmos open their eyes and see that Rizzer is no more than a cheat and a liar?

Edited by todd_lee, 07 December 2004 - 09:28 PM.

[thefirstimmortal]

Called, someone answered, said the manager would be back in an hour. Asked if he could look up my order, said he couldn't, but took my name and number and said he would make sure that I got a call back in an hour. It's 6:30pm, my time. Let's see if I get a call back.

[pinballwizard]

The DEA deal never happened.  It isn't listed on any DEA sanctioned site.  It was a story.

Please elaborate, I am not sure I understand. Should it be on a sanctioned site? Perhaps DEAbusts.com? Oh perhaps that URL is not sanctioned?

OK, I am not saying you are wrong...Perhaps you are right. But please if you are going to make a claim like that back it up with facts. That is a really serious accusation.

[scottl]

Pinball,

Someone (I think it was dopamine) looked into...web records of DEA busts and it was not listed. It would not shock me if this accusation were true.

As I said that last time, I'm not sure it matters (to some extent). My one brief encounter via e-mail with him leads me to believe he is a nice guy, and it would be nice if he would get his act together, and have his business thrive. If he does not get his act together, he will not be here for too much longer .

[Mike M]

Please elaborate, I am not sure I understand. Should it be on a sanctioned site? Perhaps DEAbusts.com? Oh perhaps that URL is not sanctioned?

As mentioned, a member already did a search within the DEA and found nothing involving him or his operation.

OK, I am not saying you are wrong...Perhaps you are right. But please if you are going to make a claim like that back it up with facts. That is a really serious accusation.p

The irony that people believe him about the DEA thing is shocking. He has ZERO proof it happened, just his word. Everyone will believe that, because he posted it on his site. Yet he seems to lie to his customers about sending orders. All that can be done to prove nothing happened is to simply look at the DEA site.

The DEA thing sure does make a good excuse not to send orders. It seems most people fell for it. If someone can post something legit showing he was raided, I'll gladly retract everything.

[ozone]

How about people stop posting crap. I had to wade through 13 pages to find that nothing useful about SMI2LE has been posted except for the intial post.
All I have found is that people that make international orders have problems getting their stuff, but I haven't read of any domestic problems yet.

I placed an order for in-stock products (he email replied me same day 2x telling me they were in stock) on Monday, Dec 5th and got Priority Shipping. So I'll just hang tight and see how long delivery takes an post an update when I get them.

[scottl]

"How about people stop posting crap."

NO ONE (short of the mods) has any right to tell people what to post.

[stellar]

As mentioned, a member already did a search within the DEA and found nothing involving him or his operation.

The irony that people believe him about the DEA thing is shocking.  He has ZERO proof it happened, just his word.  Everyone will believe that, because he posted it on his site.  Yet he seems to lie to his customers about sending orders.  All that can be done to prove nothing happened is to simply look at the DEA site. 

The DEA thing sure does make a good excuse not to send orders.  It seems most people fell for it.  If someone can post something legit showing he was raided, I'll gladly retract everything.

Once again, another baseless accusation from a direct competitor of Rizzer. Isn't it interesting how he keeps coming to this thread to try and discredit Rizzer?
If Rizzer wasn't a threat to his business, do you think he would waste his time posting this crap? Apparently, 1FAST400 takes Rizzer seriously.

A DEA raid is likely, given that which Rizzer sells. Trying to prove that the raid didn't happen by pointing out that it wasnt "listed" on the DEA website is laughable.
Then again, it isn't surprising to see a direct competitor do this. Regardless of 1FAST400's service record, I will never order anything from them based on this unprofessional behavior. A man worth doing business with doesn't spend his time continually trying to discredit his competitor on message boards. He doesn't have to, because his business speaks for itself (again, he considers Rizzer a threat to his business otherwise he wouldnt involve himself in these discussions).


This is why I hope if Rizzer goes down, either a new business comes around soon, or perhaps Beyond-A-Century will carry some or all of what Rizzer does.
Maybe an email campaign generated from the readers of rec.drugs.smart and other Nootropic forums would likely do the trick regarding B-A-C.
I have NEVER had a problem with them.