For anyone considering purchasing NSI-189 from Transhuman Technologies, this has been my experience with them so far.
Almost 4 weeks ago (May 15) I contacted them after hearing they would soon be stocking NSI-189. At the time I had found another trusted source of NSI-189 and was trying to decide where to purchase it from. I emailed THT and asked about their company/products, when NSI-189 would be available, and why I should buy from them.
On the 19th I received an email from them which said:
NSI-189 should be available within the next few days.
In addition, they offered to give me a free sample to test. I was excited about this because it seemed I would be getting free NSI-189 very shortly.
After not hearing back for a few days I emailed again to check the status.
Curious when I should expect this sample to be sent. I only ask because I am very eager to get some NSI-189 and if it's a little ways off still I will probably purchase some elsewhere to hold me over.
Thanks.
They replied:
Testing results just came back. We'll probably ship the sample on Mon or Tues. Definitely within the week, that's for sure.
Monday or Tuesday would have been May 23rd/24th. Within the week would have been by May 27.
On May 27, after still not hearing anything or receiving any product, I emailed again.
Will there be tracking or shipment notification or should I just expect to see it pop up in my mailbox? USPS?
No reply to this email.
On May 31, after noticing their web site was down, I tried contacting them again.
With the site being down for a month I assume the NSI-189 is delayed? Are you still sending out samples? Did they go out last week like you were planning?
I hate to push the issue but I am able to get some elsewhere if it is in fact delayed
Later that day I received a reply:
Your NSI-189 should have already shipped. If for some reason it hasn't, we'll be sure to get it out immediately.
Should have been shipped? I'm assuming this is a pretty small operation and whether or not something was shipped should be obvious.
On June 4th I replied:
Haven't received it yet but I'm keeping my eye out. You guys are based in the US correct? Was it shipped USPS?
No reply to this email.
Basically, they have been very vague with me and the two times I asked for specific shipment information, I received no replies. My frustration lies in the fact that I was very clear about wanting NSI-189 quickly and, if that wasn't possible, I could purchase it elsewhere. If they would have told me it would be at least a month until I received it, I would have gone elsewhere. But, from the start, I've been hearing "a few days." For all I know, their products may be great. Their customer service, however, seems to be lacking.
A couple days ago I bit the bullet and purchased some NSI-189 from NutrAction. after watching their inventory quickly disappearing, and not knowing if, or when, I would receive my product from THT, I had to pull the trigger.
I will continue to update on the THT situation.