6 replies to this topic

[Shinpathy]

What should I do? Is there a better way of contacting their customer service instead of using their "contact us" link?

I'm in AUS and i ordered 6 products but only received 5... and the product is $40+

Can anybody help me?....

Thanks...

[12 String]

The site seemed to be down, now it's ok.
They have a phone number: (855) 697-6933
Doesn't emailing them work?

[Shinpathy]

The site seemed to be down, now it's ok.
They have a phone number: (855) 697-6933
Doesn't emailing them work?

Hey thanks for the reply...

I tried emailing sales@smartpowder.com
and also used their contac us twice already and still no response...

I may have to resort to calling them I guess but I don't really want to do that as I am in AUstralia...
Do they have any reps on here?

Thank you

[chemicalambrosia]

Try mailing Sales@smartpowders.com . Try multiple times until you get a response...

[Shinpathy]

Thanks I will send another email in a while... sigh....
very frustrating as I'm a longtime customer of theirs and everything else has been fine.

[Shinpathy]

So frustrated, now I've sent in 5 emails and not one response.... They've got to seriously have the worst customer service :s.... Really losing a customer and ripping them of 35 dollars?!

[kai2]

So frustrated, now I've sent in 5 emails and not one response.... They've got to seriously have the worst customer service :s.... Really losing a customer and ripping them of 35 dollars?!

Hi Shinpathy,

Did you ever hear back from smartpowders?