who else got this from 'theantiaging.store'? Apparently, the Rapa-Pro batch which I bought from them was 3.25 mg per pill instead of 5mg. And the only reason it became known was that one of the users ran some tests and detected not a trace in his blood (!), which, apparently was reported on some forum (looks like not here).
On Thursday, October 10, 2019, 7:25:07 AM EDT, <support@theantiaging.store> wrote:
Good Morning,
Please see below an official statement regarding a recent testing on our Rapa-pro product.
Official response from Profound Products regarding RapaPro.
Profound Products take any negative review seriously because our unblemished reputation for supplying the highest quality products has been hard won over many years, however we know that a good reputation can just as easily be lost by a single allegation on a public online forum alleging that our products are placebos.
Due to recent concerns from a customer, based upon their blood test results, they determined that there was no active Rapamycin ingredient in the RapaPro product.
As this has never happened before, we immediately withdrew this product from sale from all resellers whilst we undertook our own investigation.
We identified the product batch in question and sent a sample to an independent laboratory for analysis.
The independent laboratory reported back that the product sample provided did indeed contain the active ingredient ‘Rapamycin’, however the amount of active ingredient per unit was lower than we had originally specified for manufacture.
We therefore followed this report up with the compounding pharmacy who contract manufactured RapaPro and they undertook their own investigation. They reported back that their initial determination was that there had been an unprecedented formulation error and subsequently the incorrect product strength had been delivered to us.
The product we commissioned for manufacture was specified to contain 5mg of Rapamycin per unit, whereas the independent laboratory test results established that RapaPro contains 3.25mg of Rapamycin per unit.
We are pleased that this was brought to our attention as a result of this customers vigilance and Profound Products have instigated new procedures on the back of this aberration to ensure that such an occurrence should never happen again.
Because the product you purchased was of a lower strength than expected, as gesture of goodwill we have arranged for a 50% discount off your next order from either theantiaging.store or antiaging.clinic.
To redeem your discount, please enter 50OFF at the checkout.
Should you require further information, please let me know and I will be happy to help.
Kind Regards,
The Antiaging Store
I'm a bit offended that they did not offer the refund for a wrong product or a replacement, but offer to buy more at 50% discount of next order. Next order? Do I want to order from them again?
And they use a compounding pharmacy? I hear horrible things about them lately.
thoughts?
Edited by xEva, 20 October 2019 - 01:38 AM.
